Frequently Asked Questions

Please reach us at:

zoomieszoneliverpool@yahoo.com

If you cannot find an answer to your question

How do I book Zoomies Zone Liverpool?

Click on 'Booking & Costs' tab, top left of screen

Scroll to see all appointment types we offer, which are colour coded for each Zone to identify them - Adventure Zone (Purple); Action Zone (Red); Activity Zone (Yellow)

Decide what Zone & weekday or weekend you wish to visit, then pick the length of your visit

Click 'Book...' for the appointment you wish to book

You will be taken straight to the external secure Payment System - enter details of your payment method

What is the cost of visiting Zoomies Zone Liverpool?

Adventure Zone [Purple] - from *£8.50
Action Zone [Red] - from *£8.00
Activity Zone [Yellow] - *£7.00

*Costs depend on Zone booked, day, length of visit, number of Dogs, number of Cars

Frequent visitors can make savings using one of our Membership or Special Offers page, click 'More" at the top of this page & select the page you wish to view

What happens after I book?

You will receive a confirmation email almost immediately

Around 1-2 HOURS BEFORE YOUR BOOKING YOU WILL RECEIVE AN EMAIL THAT PROVIDES YOU WITH PARKING & ACCESS INFORMATION. PLEASE ENSURE YOU HAVE RECEIVED & READ THE EMAIL IN FULL BEFORE YOU START YOUR JOURNEY TO ZOOMIES ZONE. Please check your JUNK FOLDER if you do not have our email address in your contacts

With Membership or Offer purchases you will receive an email with a code to use when making your bookings

Can I visit with other dogs?

Yes - each booking type shows how many dogs & cars are permitted

If you visit with a friend & their dogs you are responsible for ensuring the dogs are suitably socialised & your friend respects our rules at all times

What is the maximum number of dogs I / we can bring?

Adventure Zone: 8 dogs / 3 cars

Action Zone: 8 dogs / 2 cars

Activity Zone: 5 dogs / 2 cars

Can I cancel or reschedule my booking?

No refunds can be given

You can reschedule your booking, in the same Zone, up to 12 hours before the time of your booking

In exceptional circumstances within 10 hours of your booking you can telephone us, where possible we will advertise your booking. If it is purchased by another client you would receive a refund. We cannot guarantee your slot will be advertised in time or it will be purchased

Do you have a car park?

Yes, as you come through the main gates there is a hard standing for parking / waiting

Please read our emails BEFORE you leave home to find out what the parking requirements are for the zone you have booked, including the gate codes

PLEASE DO NOT ARRIVE MORE THAN FIVE MINUTES BEFORE YOUR BOOKED TIME

Is the fencing secure?

Each zone has around 2 meter high secure deer style fencing

You need to be confident that your dog is unable to jump a fence of this height

You should inspect the fencing & gates before allowing your dog(s) to run free off lead

Is there lighting around Zoomies Zone?

Yes, each zone & the main car park has some solar lighting

A number of the lights are sensor operated

Solar lights do not provide flood lighting, it does provide an improved visibility

My dog is reactive, is Zoomies Zone Liverpool suitable?

Each zone is a private hire facility, with secured gated entry

Screening is provided in necessary areas (whilst our hedgerows grow), making the zones suitable for reactive dogs or reactive owners

Do you accept XL Bulldogs & other banned breeds?

Yes, providing they have exempted status evidenced by supporting documentation, at the time of booking

In Adventure Zone & Action Zone ONLY

Please read our Terms & Conditions for full details, prior to booking

Is there water on site?

Yes, each zone has a mains water tap with a section of hosepipe

Please DO NOT over stretch the hose pipe, there is sufficient length of hosepipe to rinse off your dog(s) & reach the paddling pools in Action & Activity Zones

Please turn the tap off when not in use

What do I do with dog poo?

There is a Dog Poo Bin in each zone secured to the fencing & situated near the entrance gates

These bins are for Bagged Dog Poo ONLY

Please do not place your personal rubbish in the Poo Bins, our waste company will not take the contents of the poo bins with any general waste in it

Black refuse bins, in the main car park, are for all other rubbish (no dog poo)

How long does our visit last?

We offer 30 & 60 minutes, subject to the zone & day you wish to book / visit

We politely request you get ready to leave the Zone FIVE MINUTES BEFORE THE END OF YOUR BOOKING TO ENSURE YOU DO NOT OVERRUN INTO THE NEXT BOOKING.

Should you not vacate the field at the time of your booking ending you will be charged for the booking immediately after you

Please leave the site on time

Can I clean my dog(s) & my wellies?

Yes, there is mains water each one with a hosepipe attached

Please do not overstretch the hosepipe

Cleaning your dog(s) MUST BE DONE WITHIN YOUR BOOKING TIME

Should you over run you booking time will result in you you will be charged for the booking immediately after you